Madison County Emergency Communications Center

138 North Court Street  PO Box 577  Wampsville, NY 13163

Administrative Phone: 315-366-2280      Administrative Fax: 315-366-2593

What the Communicator Will Ask

When calling 911 the communicator answering your call will ask you some common questions to verify the information displayed by the 911 database. You should be prepared to give the following information:

• The address at which the crime/emergency is taking place.

• What the emergency is. i.e. Fire, Medical, Police

• The phone number you are calling from.

• Your Name.

• What is the nearest cross street.

• You’re home address.

• Your home phone number.

This information is the basic information needed to dispatch the proper agency to handle the emergency you are reporting.

In some cases the communicator will ask you further questions about the incident to relay to responding emergency services. Some of these questions may be: 

• What did you see/hear?

• Where did the suspect go?

• What did the suspect look like?

• What color was the car?

• Is there anyone in the house.

These questions are asked for the safety of all people involved in the emergency.

This information will also assist Police, Fire and Ambulance personnel perform their job more efficiently.
 

All telephone numbers displayed in the E-911 center are considered confidential, and will only be released to emergency services as necessary. It is the 911 centers policy to refrain from releasing telephone number information to the press or the public in general.
 
Food for Thought

These are some suggestions if you plan to leave your children with a babysitter:

Place near your telephone the following:

• Your home phone number.

• Your address with the closest intersection.

• Your last name

• Where you plan on going or where you will be.

• The phone number of where you plan on going to.

• Any special instructions or information you feel necessary in an emergency.

• I.e. child’s physician, and medications.

Children can be Lifesavers Too..

Madison County believes education is the key to an effective 911 system. Adults and children if properly educated can use 911 as an effective life saving tool. Here are some suggestions on what your child should know when calling 911.

• Their address.

• Their phone number.

• Their first and last name.

• The name and phone number of a neighbor or relative we can call for more information if needed.

Even though we encourage teaching your children to know this information, you must also express that this information should not be given to strangers, and that 911 is only to be called in an emergency. It’s a good idea to permanently post this information by your phone.